What is Stella Nova’s cancellation policy?
If you must reschedule or cancel your appointment, please notify the spa or salon within 24 hours in advance so that we may reschedule at your convenience.
When should I arrive for my appointment?
We invite you to arrive early to take advantage of our quiet surroundings, enjoy a cup of tea and be prepared to receive your service and enjoy it to the fullest.
What if I am late for my appointment?
Arriving late will simply limit time for your service, thus lessening the effectiveness. Your service will end on time so that the next guest will not be delayed.
What about payment for salon and spa services?
Stella Nova accepts all major credit cards, cash and traveler’s checks. Payment is also accepted prior to your service, upon your request.
Is it possible to book my appointments online?
You may submit your request for an appointment by clicking here. Once your appointment is booked, a spa or salon coordinator will contact you to confirm your appointment.
What if I would like to bring a group?
Stella Nova is the perfect place to celebrate. Please contact the spa coordinator at the location of your choosing to discuss your needs so that we may accommodate you and your party.
Are gift cards available?
Stella Nova electronic gift cards are available in any denomination and redeemable at any location for products and services. They may be purchased online, by phone or at any location. Click here to purchase your Gift Card online.
Who can guide me in choosing a service?
When making your appointment, Stella Nova’s spa and salon coordinators can help you plan the perfect experience to best suit your wants and needs.
Should I shave before my spa treatment?
Shaving is not recommended prior to any body treatments or hair removal services. For men, it is recommended, but not necessary, to shave before a facial and should be done at least two hours prior.
What if I am pregnant?
There are many beneficial services which can be enjoyed during pregnancy. Please notify the spa coordinator if you are pregnant when you make your appointment and they can offer guidance.